Tag: Communication

  • Four Dimensions of Sustaining Change Leadership

    One of the paradoxes of strategic change is that the most important things are often the easiest to defer for matters that are more pressing but have less impact on success.  Sponsorship, engagement, and accountability are the greatest drivers of lasting and meaningful change.  However, the activities that sustain ownership, such as communication, governance, and…

  • Non-Technical Factors are Key to Program Success

    Although each program to implement a business capability is unique, some fundamental challenges are common to many transformation efforts. These are often the result of leadership and management issues rather than technical skill deficits.  The Utrecht study referenced in my previous post1  assessed the importance of a several contributors to success and failure in implementation projects.…