Non-Technical Factors are Key to Program Success

Although each program is unique, there are some fundamental challenges that are common to many transformation efforts. These are often the result of leadership and management issues rather than technical skill deficits. One of the insights from the study of program failure is that the most influential factors are centered on aligning executive and user stakeholders around objectives, support, and adoption rather than technical implementation skills.

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The Cost of Program Failure

The statistics on business transformation failure are overwhelming. Particularly where technology implementation is involved, and where the stakes may be highest, studies consistently report that over half (and up to three quarters) of all programs will fail to meet stakeholder expectations. Caveats aside, though, one conclusion seems inescapable: something is fundamentally broken when program executive are unable to successfully execute on their business capability goals three out of four times. The consistent trend toward failure is a clear message that program leaders need to get serious about how they ensure the success of their efforts.

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